Refund & Return Policy

Last Updated: August 18, 2026

Thank you for shopping with us. We want you to have a positive shopping experience. This Refund & Return Policy explains when products purchased from our Shopify store may be returned, exchanged, or refunded.

1. Eligibility for Returns

You may request a return if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product received is materially different from the product description.

• The product is unused, unopened, and in its original packaging, where applicable.

For health, beauty, skincare, hair-care, personal-care, mother-and-child, and hygiene-related products, returns may be restricted if the product has been opened or used for safety and hygiene reasons.

2. Return Period

Return requests should generally be submitted within 7 days of delivery.

To request a return, contact us at:

Email: muhammad.rehan.saeed06@gmail.com
Business Phone: 03346204259
Phone: 03061929660

Please provide your order number, customer name, product details, and photographs/videos where applicable.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or videos showing the condition of the product and packaging before approving a replacement or refund.

4. Non-Returnable Products

Certain products may not be eligible for return, including:

• Opened or used skincare products.

• Opened or used personal-care products.

• Opened hygiene-related products.

• Products specifically marked as non-returnable.

• Products damaged due to misuse or improper handling by the customer.

• Products returned without prior approval.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund method and processing time will depend on the original payment method and applicable payment-provider procedures.

For Cash on Delivery orders, any approved refund will be arranged using an available mutually agreed refund method.

6. Exchanges

Where available, an eligible product may be exchanged for the same product or another product of equivalent value.

Exchange availability depends on stock.

7. Return Shipping

If the return is caused by receiving a defective, damaged, or incorrect product, we may cover reasonable return shipping costs.

For customer-requested returns that are not related to a defect, damage, or fulfillment error, return shipping costs may be the customer's responsibility.

8. Order Cancellation

You may contact us as soon as possible if you want to cancel an order.

Orders that have already been processed, dispatched, or handed over to the courier may not be cancellable.

9. Contact

For questions regarding returns, refunds, or exchanges:

Muhammad Rehan Saeed
Bait-Ur-Rizwan 82/D, Satellite Town, Sargodha, Pakistan
Email: muhammad.rehan.saeed06@gmail.com
Business: 03346204259
Phone: 03061929660